Cancellation & Refunds

How to cancel or reschedule

Call us on +44 7444 483384, message us on WhatsApp, or email info@howlpestcontrol.co.uk. Please give your name, the property address or postcode and the appointment date. We will confirm your cancellation in writing.

Our appointment policy

This policy is our commercial arrangement with you. It never overrides your statutory rights, which are explained below and always take priority.

• Cancelling or rescheduling more than 24 hours before the appointment: no cancellation charge.
• Cancelling within 24 hours of the appointment: we may apply a reasonable cancellation charge where appropriate.
• No-access appointments: where our technician attends at the agreed time but cannot access the property or carry out the agreed service, we may apply a reasonable charge.
• Any such charge will be explained to you before you are bound by the relevant contract. We do not apply undisclosed or arbitrary call-out charges.
• If we need to move an appointment, we will contact you as early as we can and offer the earliest suitable alternative at no extra cost.

Your 14-day statutory cancellation right (consumers)

If you are a consumer and you agreed the work at a distance (for example by phone, email, WhatsApp or through our website form) or away from our business premises (for example at your home during a visit), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 normally give you 14 days from the day the contract was made to cancel without giving a reason.

To cancel within that period, simply tell us clearly that you wish to cancel, using any of the contact routes above. You do not need to use a special form, but you may use the model cancellation form wording if you prefer.

If you want work to start during the 14-day period

Pest problems are often urgent, so you may want us to start before the 14 days are up. We can do that, but the law requires a specific process first.

We will ask you for an express request that the service begins during the cancellation period, and we will confirm that request on a durable medium — normally an email or written booking confirmation — before any work starts. Our confirmation will also acknowledge that you may still cancel within the 14 days, and explain that if you do, you will be asked to pay for the proportion of the service already supplied up to the point you cancelled.

You never automatically waive your statutory cancellation rights, and we will not ask you to.

Refunds

We do not operate a blanket no-refunds policy. If you believe a refund is due, contact us and we will look at it properly.

• Where you exercise a statutory cancellation right and no work has been carried out, we refund all payments you have made, using the same payment method you used, without undue delay and in any event within 14 days of being told you are cancelling.
• Where the service has already begun at your express request during the cancellation period, the law allows us to charge for the proportion of the service supplied before you cancelled. We will refund the balance on the same basis.
• Where the service was fully performed during the cancellation period at your express request, and you acknowledged that you would lose the right to cancel once it was complete, the statutory cancellation right no longer applies to that completed service.
• Where something has gone wrong with the work, your Consumer Rights Act 2015 remedies apply — normally repeat performance, or a price reduction where repeat performance is not possible or not done within a reasonable time.

Business customers

Statutory consumer cancellation rights do not apply to contracts made in the course of a business. Cancellation, rescheduling and any charges for business customers follow the agreed contract or booking terms, which we will set out before you commit.

Contact

HOWL Pest Control Ltd, 101 Arundel Ave, Liverpool, L17 2AT, United Kingdom. Telephone +44 7444 483384, email info@howlpestcontrol.co.uk. Last updated: August 2026.